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Privacy Policy

1. Introduction

AgencyOrbit (“we,” “our,” or “us”) values your privacy. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you interact with our website, applications, AI services, and related tools (collectively, the “Services”).

By accessing or using AgencyOrbit, you consent to the practices described in this Privacy Policy.

Information We Collect

  • Account Information: When you create an account, we collect your name, company name, email address, phone number, and password.

  • Business Information: For agency setup, we may collect information about your agency’s staff, phone systems, client management systems (CRM/AMS), and related business data.

  • Communications: We may store emails, chat messages, or AI interactions to improve quality and functionality.

  • Billing Information: Payment details such as billing address, credit card information, or payment method are collected and processed through a secure payment processor.

  • Usage Data: Includes IP address, browser type, device identifiers, access times, and pages visited.

  • Cookies & Tracking Technologies: We use cookies and analytics tools to understand how users interact with our platform and improve user experience.

  • AI Interactions: Conversations with AgencyOrbit’s AI features may be logged for service improvement, training, and compliance purposes.

Information from Third Parties

We may receive data from integrated systems (e.g., CRMs, phone systems, AMS vendors, or lead platforms) as authorized by you or your organization.

How We Share Information

  • Service Providers: With vendors who perform services on our behalf (e.g., hosting, analytics, payment processing).

  • Business Partners: When you choose to integrate with a third-party platform (e.g., your CRM or AMS).

  • Legal Obligations: When required by law, subpoena, or legal process.

  • Business Transfers: In case of a merger, acquisition, or sale of assets, your information may be transferred.

All partners and vendors are contractually obligated to protect your information.

Third-Party Links

  • Our Services may include links to third-party websites or integrations. We are not responsible for the privacy practices of these entities. Please review their respective policies before sharing information.

AI Interactions

  • When you interact with AgencyOrbit’s AI systems (voice, chat, or automation), transcripts or recordings may be temporarily analyzed to improve accuracy, detect errors, and enhance future performance. We follow strict internal access controls and anonymization procedures for AI training data.

How We Share Information

  • Service Providers: With vendors who perform services on our behalf (e.g., hosting, analytics, payment processing).

  • Business Partners: When you choose to integrate with a third-party platform (e.g., your CRM or AMS).

  • Legal Obligations: When required by law, subpoena, or legal process.

  • Business Transfers: In case of a merger, acquisition, or sale of assets, your information may be transferred.

All partners and vendors are contractually obligated to protect your information.

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